Mont Mata is always open to accept returns and either refund or exchange item(s). In order to do so, we have put together the following steps for your benefit:
- In order to submit a return you need to download the Return Form. You can do so by clicking here. Note we are unable to accept returns without the completed Return Form.
- Please print out your filled out Return Form and add it to the package you wish to return.
- Please send an email to firstname.lastname@example.org, using the subject: Return & *Your Name*. Once the item and email have been received you will be sent a confirmation from our helpdesk.
- Note that all returned items must be returned in perfect, unworn, new condition with all original tags attached.
- Note that items that were in Sale can only be exchanged for different sizes (if available). We are not able to refund items bought on Sale.
- Make sure to use a reliable courier and include track & trace/insured postage to ensure the safe arrival of the package as we can not take responsibility for any damaged caused to the items or items being lost in the process. Make sure to proof of postage in case of such events.
- Please take note that shipping costs will not be refunded by Mont Mata.
- We strive to process your refund as soon as we can, within 30 days.
Important note: We are unable to accept returned packages that aren't registered through our helpdesk by your email. Please make sure you ship the item back to us within 14 calendar days from the date you received the product.
When returning the item, please mail your package to the following address:
9471 VA, Zuidlaren